In the case of technical problems then please contact MOSEK support at the email support(at)mosek.com.

To speed up the support process we recommend that you provide the following information when contacting us:

• The MOSEK version you are using.
• The API you are using (C, .NET, Java, MATLAB,  Python).
• Log information and error message.
• Data required to reproduce the problem if relevant.

In general we will answer support questions within 8 business hours. However, it has occurred that emails have not reached us for unknown reasons. In case you do not receive a reply within 16 business hours then please see our contact page for alternative ways of contacting us.

It is advantageous not to email huge files. Instead we suggest to ftp such files to our ftp server. The relevant information about the ftp server is:

• ftp://ftp.mosek.com
• Login: anonymous
• Password: Your email address

Please place the file(s) in the write-only directory incoming/. Remember to use binary mode for binary files. Please send an email to MOSEK support specifying which files you have uploaded and why.

On Windows ftp://ftp.mosek.com/incoming/ can be opened in Windows explorer and drag-and-drop can be employed to move the file. Alternatively the command line tool ncftp from http://www.ncftp.com can be used.