Benefits

MOSEK is constantly improving and new features are added regularly. For instance, MOSEK is tuned for the latest hardware and operating systems. If you plan to use a MOSEK license for an extended time period and always want the latest version, we recommend that you purchase maintenance for your licenses. It carries the following benefits:

• Free upgrades of the license through major versions, i.e. you can upgrade for free from version 9 to version 10 and so forth. We expect to release a new major version about every second year.
• Prompt response to bug reports.
• Highest priority when requiring enhancement for the solver.
• Free hostid changes for the license.
• Email and phone support.

Facts

• The maintenance period covered is always explicitly stated on quotes and invoices using the corresponding Part IDs with suffix -MAIN. Look for 'start date' and 'end date' in the maintenance section.
• If maintenance is not mentioned on a quote or an invoice, then the purchase does not include any maintenance.
• Maintenance expires at the end of the year.
• At least one month before the maintenance expires we will mail a renewal quote for the following year to the license owner.
• Maintenance is cheaper when paid in advance. If you choose not to renew but change your mind at a later date, then the cost will be higher.
• A license must be under maintenance from the day of purchase until the maintenance expiration date. There cannot be holes in the maintenance period.
• For licenses without maintenance only one hostid change is allowed.